Complaint / review text:
The week of October 26,2012, I went to the Costco on Coors in Albuquerque to purchase groceries with the balance I had on cash cards I had purchased to give as gifts. The cashier informed me in a very rude manner that I could not use these cards since my membership had expired the month before. I explained to her that I had recently been laid off and the cards had already been paid for, and I didn't have the money to renew my membership at that time. She said it didn't matter, I would have to renew my membership in order to use the cards. I was very embarrassed and had to leave my groceries on the counter. They have my money and I have 4 absolutely useless cards totaling $150 that I cannot use.
I called the main office at Costco and explained to them what happened, and if they could check my membership to see that I was coming into their store the average of 3x a week and I had purchased these cards while my membership was current. The gentleman on the other end of the line kept repeating that nothing could be done and I had to renew my membership. I told him that it wasn't fair that my money was being held hostage and I would not be renewing my membership if that was the way the treated their customers who have made many purchases in the past.