Complaint / review text:
We have been a member of Costco for many years. My membership generally expires in November but last November 2011, we didn't have the money to renew our membership right before Christmas. We ended up renewing it in January 2012. I was happy that my new renewal date would now be after the holidays. However, when we went to shop at Costco this November 2012, we were told our membership had expired and that we would have to renew it. I explained to the cashier that we had just renewed our membership last January, so we still had two more months before our renewal was due. She then told me that any memberships renewed within two months of the expiration date automatically reverted back to the original renewal date.
We were very upset and chose not to renew our membership at that time. I still have had no success getting this issue resolved. I paid for 12 months of membership last January and only received 10 months. We have been unable to use our membership for the past two months, even though we already paid for them. I attempted to fill out a complaint form on Costco's website and after spending a great deal of time explaining the situation, when I tried to submit the form, I received an error message and my entire complaint was lost. At this point, I am completely fed up with Costco and considering never renewing my membership again.