Complaint / review text:
I re-ordered my contact lenses via phone to be delivered US. Mail. By a cc purchase. The lenses arrived and they were the wrong prescription My left I prescription is (1.50) they sent (1.25) I informed america's best of this error and they stated they will ship the correct lenses out immediately.
I recieved an e mail stating the lenses are not in stock and I would have to wait for the shipment to come in. I called and E-mailed America's Best coperate office and explained the situation and I informed them that I was displeased that I have to be inconvienced due to their error and now I am without Lenses. I aksed them to pay for this mistake and they implied we will pay for one box of Lenses only. I want a full refund and it is totally their error and negligence on their part.
This is still a medical mistake and they need to pay for my lenses and admit to their error, but instead they kept blaming the other office, and it made me sick inside to see upper management pointing the finger instead of owning up to the company's mistake as well as offering an apology but NO ONE ever said they were sorry. I am fed up and I want all of my money back. ALL OF IT!
My eyes are tearing because i need my lenses, I have headaches without them and it is very difficult for me to see clearly, I am having headached and I hever get headaches