Complaint / review text:
About 4 months ago, we went to Pearle Vision to purchase eye glasses and sport glasses for our son. The reasons we chose Pearle was they claim buy 1 get 1 free. What a joke! The glasses were overpriced. The cost for both glasses came over $800.00 not including the insurance we purchased for both glasses. My son played baseball, and during the game, he lost his elastic band to keep his glasses on. We went to Pearle Vision not thinking it would be a problem to get a new band. They told me that they did not have any to purchase, and then I asked to speak with manager. He told me the same thing not trying to help at all. So I asked him the only way I would be able to get a new band would be if my son broke his glasses, and he said that was correct. I told him that does not make sense to me. To make a long story short, we had to go to Sports Authority to purchase the band. Last time I will ever go to Pearle Vision.