Complaint / review text:
I just received a call from Luxottica Group that led me to write you this email. I am extremely disappointed and have no faith in the Ray Ban name anymore. This all started in September 2012 when I purchased a pair of Ray Ban RB3269 Brn/Brn Pol sunglasses at the Memorial Mall in Houston Texas. I was in Houston for a month on a business trip and these were purchased with cash on the 09/28/12. My receipt was mixed up with my business expense report so I had no proof of purchase.in March, I noticed that the right lens was not sitting properly in the frame (there was a noticeable gap) and the frame became loose very often.
While in Jamaica with my husband in April, the left lens cracked on the inside (you could see the crack but not feel it). Because I had purchased my glasses in September of last year, they were no longer covered under warranty. The sales clerk advised me that I would have had to pay for a replacement lenses and cover the cost of the frame repair. So I decided to use the 1 time credit (SRD 50% credit) and purchased a pair of RB8301 (59) Gun Brown/Brown GP (sales person told me these frames had titanium in them… talked them up like they were impossible to break). I was very excited because I had always wanted a pair of Aviators with polarized lenses.
Two days after I had purchased them I was almost hit by a car and my sunglasses fell on the ground. Once again... Another cracked lens!!! So much for “impossible to break”. Who makes a pair of sunglasses with titanium in the frame but the lens crack almost instantaneously!!! I went back to the store but they weren't able to help me. I called Luxottica Canada and they advised me that they would be able to replace my lens for $45. I shipped the sunglasses to them at the end of June. Today I receive a call from Luxottica Canada saying that Ray Ban had discontinued the polarized lens in the Brown GP. If I had wanted a blue/grey or green lens, I would have purchased them originally. I specifically purchased both pair of sunglasses because they were polarized and I prefer the brownish/bronze color.
Since September 2012, I have spent over $500 on Ray Ban products and I have now come to realize that it was a waste of hard earned money. My father purchased a pair of Ray Ban aviators in the 70s and still has them today. Never had a problem with them and he “was” a big believer in the Ray Ban name. It’s truly sad to see that the quality and service has really decreased. This story will be shared on the social media and I truly hope that my friends and family will think twice about purchasing Ray Ban product.