Complaint / review text:
The claims made on behalf of my son who has been living in Thailand for the last almost 2 years have fallen on deaf ears. He was diagnosed with a condition in SA before he left the country, and initially the claims for his treatment and medication in Thailand were honoured by Bonitas.
Recently, however, my claims were referred to Europe Assistance who, after telling me that they had nothing to do with Bonitas, said I could send my claims to them, which I did. After hearing nothing for 3 weeks, I followed up, only to be told that the claims had been forwarded to Oojah Travel (Hollard) who eventually sent me a letter of rejection of all claims. I then referred this response back to Bonitas, who have since failed to replay satisfactorily, except to give me new reference numbers each time I called. My request to speak to a manager was ignored. I nevertheless got an email asking me to rate the service provided by Bonitas!!!
My Initial enquiry was sent to Bonitas on 3 Dec 2014. There has been no follow-up on the part of Bonitas.
I sincerely hope a senior manager gets to read this complaint and takes it seriously. I am out of pocket by several thousand rands so far.