Complaint / review text:
I have two complaints regarding Discovery Health insurance:
1) I received surgery (in hospital) in August 2014, only to find out thereafter that the full amount was deducted from my medical savings account. Why does Discovery claim that I will receive "unlimited private hospital cover" if this is not the case?
2) Even after the above-mentioned deduction, my medical savings account balance was indicated as R517.97 on the last claim communication I have received from Discovery on 10 Sept 2014. However, in Dec 2014 I received an email from Debt Admin stating that I owe R964, without any further explanation.
Can the above please be clarified since there was no breakdown of how the amount of R964 was calculated? And why hospitalisation was deducted from my savings account in the first place.
Thanks and regards