Complaint / review text:
My last 3 experiences with BONITAS have been pathetic. My current concern is that I have been trying to get a response from Bonitas regarding my CDE Diabetes Prescription without any success. I must have emailed at least 4 different sections of Bonitas on 4-5 occasions in the last few days without soliciting a response except for an out of office response from Gabisile Gumede. Ms Gumede has been the saving grace for Bonitas on my last few bad experiences. She is the reason I stayed with Bonitas and also had both my children join Bonitas in their own capacity. I have been getting medication from my doctor on the CDE Program for the past ten years or more without a problem. Recently, Bonitas moved this function to Pharmacy DIrect. However, without consultation Bonitas has stopped paying for certain items that have been covered for more than a decade. Attempts to find out what is going on have been in vain hence this posting. My daughter, Dr J. Khan is experiencing exactly the same problem. I expect this matter to be resolved asap.
Dr AA Khan
Membership Numbers concerned 02023937787 (Dr AA Khan) 02025536409 (Dr J Khan)
Cell - 0832891416