Complaint / review / scam report
Delayed responses and bad service from Bonitas

Complaint / review text:
A few weeks ago on the 15 April 2015 i was referred to Len-med Hospital by My general practitioner due to pains on the left side of my chest (needed urgent attention) when I arrived at the hospital they informed me that I would need to pay cash and claim from my medical aid as thier call center was closed. I paid the amount and sent the invoice to Bonitas on the 21 April 2015. I called them twice within that week and didn't receive a valid or helpful answer. I then enquired again about my claim the following week spending again over R30 airtime speaking to a consultant who then assured me that she would send through my claim. After endless emails and Bonitas just sending me a new ref number (I have 6 reference numbers for this query and no response as to whether the claim will be paid) I got fed up yesterday and sent a request to cancel my account and I explained why. I received an email today saying my termination is being handled. Im so disappointed i really enjoyed being on Bonitas and had no complaints up til now but its clear that they are very willing to terminate accounts instead of attending to customer queries.

Contact information:
Author: Contact with Author

Offender: Bonitas

Country: South Africa   State: All Country   City: Johannesburg

Category: Health & Medicine


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