Complaint / review text:
I purchased a pair of glasses from Pearle Vision on March 21,2008. On Oct. 24,2008, while eating dinner, they fell off my face. The right arm of the glasses broke at the hinged joint where they open and close. The little pin was still in the arm, it simply came apart from the joint. On Oct. 25,2008, I went to Pearle Vision to get them repaired. I was told they could not be repaired, I Needed a whole new frame, and it would cost $157.00.
I questioned this cost and was told this was their policy to charge half of the cost of the frame. As I did not break the glasses, they broke on their own, I felt the frame was faulty and questioned the policy again with the manager. I was told the policy was the policy and he was sorry there was nothing he could do for me. Both he and the sales associate that first waited on me gave me the impression they could care less about the situation and either I wanted the new frames or I didn't.in fact the sales associate said just that.
I told them how sad that in todays economic times they felt they could afford to lose a customer and that I would tell everyone I could how I was treated. I also mentioned I was a fellow merchant as I work in the same mall, as an assistant manager and I do everything and anything to keep my customers happy. For this, I received a shrug.
My $315.00 broken frame will not allow me to wear my glasses, and they sit in my drawer as I write this complaint.in closing, I am still very upset with the non caring attitude I received from Pearle Vision.