Complaint / review text:
After receiving multiple (unwanted/unsolicited) calls from a number claiming to be the National Health Insurance Enrollment Center, my husband (for whom they asked) saying we are not looking for health insurance and asking repeatedly (twice in 10 minutes on two different phone calls) to be placed on their do not call list (I'd also requested it, but they said I couldn't do it, that it had to be the person whom they were calling, i. E., my husband), I called the number back. Twice asking to be put on their do not call list, twice I was disconnected.
Finally, I called back a third time and asked repeatedly to speak to a manager. (The rep kept asking how could she help me, I simply kept saying I wanted to speak to a manager.) Finally a manager named Scott came on the phone and when he said it was against protocol to give out his last name, I said "Well, that's funny because your company keeps calling my home and has ignored my requests to be put on the do not call list. [He was still listening at this point.] We have very good employer health insurance and at NO point did we EVER solicit information for alternate health insurance." I went on to point out that our number is on the FTC national do not call registry, so at no point should I have received a phone call from them in the first place. He assured me that our number would be placed on the do not call registry.
It's been about 10 minutes so far and no phone calls. (I swear they'd call every 10 minutes; often a non-answer call from an 800 number, followed IMMEDIATELY by a call from 410-844-5600.
Guess the robo call was checking to see if someone would answer, and if so, our number would be patched into a rep. They aren't even smart enough to change the call-back number, but user the same 410 number every time.) So if anyone else is being harassed by this company, call back, repeatedly ask to speak to a manager (don't even explain why to the rep who answers), get the manager's name, note the time of your call, and then make your request.