Complaint / review text:
I had a BAD experience with GoDaddy. I had actually bought many domains as an investment a few years ago but ended up costing me money. I had more than 200 domains and I wanted to clear the domains out I didn't use. I didn't want to renew as it was going to cost way too much. GoDaddy domain fees are more expensive than many other places, by the way.
I put some domains for sale about 3 months ago. Some domains then expired without being sold. Before the new TLD names it probably would have sold easily, but the new extension have made the.com domains worth much less than they were before. I was busy doing other things so put it down to losing money, but I couldn’t afford to renew them so felt it was a loss but I was not throwing good money after bad.
They are very quick to ask for money and remind when it is expiring, and in their mail to me on the 15th July they say "Your products will not renew automatically. Renew them now to ensure they remain active and in your name! To cancel, disregard this email. Remember, cancelled domain names may be released for anyone to register. All related data website files, emails, databases, etc. Will be removed from our server and will not be subject to recovery."
I assumed from that mail the domain would lapse and it would then just go and be available for others to buy... Nope. By their own words they say if I do nothing the domain will expire. What they DON'T tell you is it doesn't... Then 3 weeks after it had expired I got a mail saying the domain had been sold, and as I didn’t have the right to sell it they froze my account! They also tried to bill me $80 for the honor! I was on the phone immediately, and even the guy helping me agreed it should expire when the domain expires, but selling is one department, and buying is another, apparently, and they don't talk with each other... What sort of crazy system is that? Useless.
For me to renew it then sell it to the person would actually COST me money! I cannot access the domain now, and I don't have the access with my account frozen, so Godaddy are off my Christmas card list now, and I will be taking my business elsewhere. I suggested the buyer waits for it to be re-listed and buy it cheaply there..