Complaint / review / scam report
Ntelos
Extremely high bill for a mifi service

Complaint / review text:
Have had NTelos service for approx two years and have never gone over the 5GB plan (approx $45/mo) we use. On 9/11/2014 received notice for auto pay of $193.45.

When I asked for an explanation of usage and time frames of high usage it was as if they were a deer in headlights.

The technician said he could not look at a previous months data. The customer assistance folks (including the shift supervisor) said it was realistic usage and they could not help me. Ditto for the customer care dept. I did talk to another dept who said they would be glad to elevate this for me to try and find out more about the high usage.

I do not use NTelos normally for I have a smartphone with unlimited data with Verizon.

The wife is the principal source for this plan and she does not do any streaming or other high usage with the MiFi. Needless to say we will be dropping this service for fear of being charged with another crazy bill.

Contact information:
Author: Contact with Author


Offender: Ntelos

   State: Virginia   City: Mineral
Address: Post Office Box 1990
Phone: 1877418774683567
Site: www.ntelos.com

Category: Internet & Web

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