Complaint / review text:
Imagine claims I owed around R4000,
Since May requested breakdown of amount several times, to date, not justified. Imagine's response, they have no time to do a recon,
Provided proof of payments, my excel recon, emails confirming when account was up to date. Accounts made many errors on Invoices.
Recon of accounts not received 5 months later despite numerous requests.
Their Options: I settle 'outstanding amount' or my account is suspended. ALL my accounts have been suspended & websites not visible to my clients. Management not willing to resolve.
2014 paid R2100. Payments not allocated.
No payment arrangement made for 'alleged amount owing',
This month paid R400. Asked accounts how much I should be paying? Reply: "uhm. R400-r500". I asked:"do we have a payment arrangement?" Replied: "No". She put the phone down. Letter sent confirming suspension of my accounts & demand for "outstanding amount'.
I mentioned laying complaints, I was threatened with Lawyers. Any client paying for a service & if provider is claiming additional amount, the client is entitled to a detailed breakdown of costs.
Small business owner.