Complaint / review text:
After being with Match.com for 7 months, I've learned and realized their business lacks integrity and definitely don't care about its customers and cares only about revenue. Ironically, Match.com is a company that's suppose to "HELP" people find love, and yet it's not a people-oriented company at all! Match.com automatically renewed my 6 months subscription with my consent. When I found out, they told me user can choose not to select automatic-renewal option. So basically, by default, when you first sign up to Match.com, the option of "6-month automatic renew" is setup in your account. As a user, you're not aware you had this choice until Match has already charged your credit card.
The "CORRECT" business practice would have been: 1) By default, assign "non-automatic renew" for each user's setting. 2) When 6-months membership is about to expire, Match.com should send an automatic email to its customer informing them their membership has expired and request customers to renew again. Also, apparently as I found out today, if you don't find a match within the first 6 months of subscription, you have 30 days to call Match and they will give you next 6 months for free. If you tell them after 30 days, it's too late and you will be charged for the 6-month subscription. WHY ARE USERS NOT INFORMED ABOUT THIS? So here I am, having been forced to continue another 6 months of membership with no option out. I feel that it is so unjust and unfair for Match.com to do this to all of its customers. For all those out there, please don't go thru the mistake I went through.