Complaint / review text:
Hi I have a account with betxchage and placed my bet on the weekend of the 08/11/2014 ticket number 277281
my account number: 160522. I made multiple bets on the international Rugby games that was played that weekend. According to the Andile that helped me ; you cant make multiple bets on the same games (I betted England 12 points / England over 1.5 tries) and (Ireland 12 points / Ireland over 18.5 points total). My ticket was placed on the 08/11/2014 and was accepted by their program and submitted, on Sunday when all the games was played they paid me out in my Betxchange account so, I transferred the R 26000.00 I won to my Bank Account and placed another bet with the extra winnings of R 409.30. Come Monday I find that the money is still not transferred to my personal bank account so, I called the help line at Betxchange and spoke to Andile.
I was told that a multiple bet like I explained is not valid. My question is if the bet is not valid should their system not have told me that I cant place the bet or show an error that you cant submit the bet. The system accepted my bet and as far as I know that ticket should be valid. They my winning because of their faulty system