Complaint / review / scam report
If you want satisfaction or good old customer service then forget GoDaddy.

Complaint / review text:
2 years ago I had to quickly throw up a 1 page site. Now that my business has settled down I am just revisiting the one page site to refresh/re-develop it. Admittedly my business does not rely on a web presence however I need to maintain one for various reasons.

Today I logged into my hosting portal and discovered that GoDaddy did not update my host records, when they made internal hosting changes. As a result my site has been down for 6 weeks.

When I asked GoDaddy to explain what happened I was met with "you were sent an email", "maybe your spam filter", "it's your responsibility to check your site periodically", etc.

I asked GoDaddy to provide proof that they sent a notification as my account displays "Account Alerts" and I keep all emails, but they were unable to provide anything.

If you're looking for a partner that quotes policy instead of trying to satisfy you, then GoDaddy is the right choice for you. However if you want old fashioned customer service then avoid GoDaddy!

Contact information:
Author: Contact with Author

Offender: Godaddy

Address: 14455 N. Hayden Road #226
Phone: 4805058877, 4805058855

Category: Internet & Web


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