Complaint / review text:
2 years ago I had to quickly throw up a 1-page site. Now that my business has settled down I am just revisiting the one page site to refresh/re-develop it. Admittedly my business does not rely on a web presence however I need to maintain one for various reasons. Today I logged into my hosting portal and discovered that GoDaddy did not update my host records, when they made internal hosting changes. As a result my site has been down for 6 weeks. When I asked GoDaddy to explain what happened I was met with "you were sent an email", "maybe your spam filter", "it's your responsibility to check your site periodically", etc. I asked GoDaddy to provide proof that they sent a notification as my account displays “Account Alerts" and I keep all emails, but they were unable to provide anything. If you're looking for a partner that quotes policy instead of trying to satisfy you, then GoDaddy is the right choice for you. However if you want old-fashioned customer service then avoid GoDaddy!