Complaint / review / scam report
The worst customer service and substandard web hosting...

Complaint / review text:
The worst customer service and substandard web hosting. Godaddy's main interest, to me, is to confuse non-technical customers in order to extract as much fees as possible. Though the web hosting is inexpensive users pay a lot more as additional charges. The site I'm administering for a non-profit has already paid over $200 in additional charges in last two years alone. The terms & conditions change so, for example, if you are unaware that their back up term policy has changed your files can be lost forever. Different representatives give different information and, not sure, whether some of them know what they are talking about.

Once I received an unsolicited phone call, asking for any questions that I may have. I asked whether I can install an CMS application such as Joomla without affecting the current website which was developed by an outside vendor. After repeating my question several times the answer Godaddy rep gave was, 'yes'. Once I have done that the index file and database was erased, I ended up paying $150 to Godaddy to restore the site to its most previous version.

Godaddy is not responsible for security though the site rests in its servers. They push you to buy expensive 3rd party applications to secure the site. I declined the offer and a few months after that our site was hacked. I cannot understand who wants to hack ""! Once I found out our site is not working I requested to pay the fee of $150 again to restore the site only to learn that their current back up policy is only one (1) month. The entire site that we paid over $1000 to build has been lost. Different versions of CMS such as Joomla, Wordpress don't work properly with Godaddy servers. You may end up losing access to update the site as an admin. The alternative is updating to a newer version for a fee and a different plan. If you have existing files GoDaddy charges extra fees to migrate those.

GoDaddy is all about fees; there is serious lack of concern about customers or customer service. They don't care what happen to your site as long as they can collect fees. My recommendation is, it is better to pay extra and get a good hosting service rather than pay less and get stranded with Godaddy as had happened to me right now!

Contact information:
Author: Contact with Author


Country: USA   State: Arizona   City: Scottsdale   Zip: 85260
Address: 14455 N Hayden Rd Suite 226

Category: Internet & Web


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