Complaint / review text:
If you turn auto-renew off, because you prefer to manually renew your subscription, it will turns it back on AUTOMATICALLY if you manually decide to renew your subscription. For a 3 month subscription, the ONLY way you can EVER end your subscription and stop paying is to remember to turn off auto-renew in the third month, and 24 hours before your subscription expires. Before the third month, eHarmony will not ALLOW you to say, "I want to pay for these three months, but don't renew another 3 after that." If you set a reminder to cancel on the morning your last day of service, too bad, eHarmony already renewed you and you are on the hook for another 3 months. Customer service is dismissive of these issues.