Complaint / review / scam report
Match.com
After Match.com auto billed me, I could not open the we...

Complaint / review text:
After Match.com auto billed me, I could not open the website. This is the only website I have problems with and I followed a number of standard procedures to resolve any problems that might have been on my end. I would still get email from them and could sometimes get into my account by responding to an email, but even then I was blocked from getting to my account info so I could not send a complaint or cancel. I finally found the customer service line on the internet and called twice with no resolution - evidently they have no tech support that can talk to a customer.

When I called my credit card company to reverse the charges (I'm not paying for a service I don't get), I was told that Match was a high offender and that the credit card company bypassed the typical process of investigating (immediately reversed the charges and put a lock to ban future bills). Years ago, Match got in trouble for auto billing accounts 3 days before the due dates and then refusing to honor members' requests to cancel the day before the due date (this was not noted in the contract info). Buyer beware. Match may provide some good services, but business practices stink, in my opinion.

Contact information:
Author: Contact with Author

Offender: Match.com

Country: USA

Category: Internet & Web

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