Complaint / review text:
I feel your pain since I wrote the review before yours. Lot of the same issues but what really pushes me over the edge is when they write back and add their standard 'how much we value your input.'.
That, as well as looking at their website and seeing 'how the other side lives' just makes my teeth ache. I would have rated them at least a 9 until last Fall when they became experts on catering and while they have made it so much harder to book a party once a client sees $8.00, they have doubled our cost to bid.
But someone has to pay for those company boat trips and other perks. Not going to be me anymore.