Complaint / review text:
I have a yearly subscription to the GoDaddy Webuilder program which is used to create and maintain a website. The program has had consistent problems all along and it is difficult if not impossible to get GoDaddy to resolve the issues. The mobile website does not present properly; improperly highlights menu items; highlights menus options for pages other than the one you're on, etc. I have spent more than two months trying to get GoDaddy to resolve this issue. Throughout, I have been lied to, given wrong information, provided dead links to open repair tickets, repair tickets closed without being resolve, told the issue was resolved when it still remains and generally blown off with no resolution. Their technical service is deplorable and designed to run the customer around in circles.
The product sold does not provide the services GoDaddy claimed to provide, i. E. A properly functioning website. I have been more than patient but the presentation of my mobile website is unprofessional and no longer acceptable. GoDaddy refuses to provide a repair timeline and in essence after two months, is refusing to correct the problem. I have invested more than 100 hours in creating this website and have spent at least four hours on the phone over the past two months trying to resolve this issue. The services offered and paid for are not the services that I am currently receiving. I have paid for a properly operating website and I expect to receive a properly operating website, particular given the enormous amount of time I've spent in creating this website.