Complaint / review text:
I am having the Ultimate Web Hosting plan with Godaddy with free SSL certification as I purchase UCC Certification for multiple domain. So I purchased the UCC Certification, now it has been activated for 4 Domains which is already hosted in my domain. But none of domain is redirecting to the HTTPS (SSL), and in few hours my all domain has been down (Unavailable).
None of the domain is working and whenever I had tried to contact to the Godaddy - Godaddy not having any kind of technical team for resolve technical problem, one of the sales person pick up the call on the name of Mr. (Who misguided me in starting of the call) as asked him that "you are sales person. I need to talked with technical person as my domain not working." He said "sales person and technical person all I am here", and without checking his database information he is blaming on us that might be "you had changed the IP address for the domain that's why it's not working". But I tried a lot to educate Mr. That I haven't made any changes from my end that all the changes has been done from your end. Only then I force to check then he checked and then he found that it has been changed due to Purchase the UCC Certificate.
So before changing anything on Someone's Personal Account Godaddy have to inform us via mail or call, but they haven't informed and all the domain has been down.in India Godaddy not having any kind of support team for each and every small problem.indian Team have to consult with US team and still they are taking long time to resolve the problem not giving proper reply for that too.
Whenever we are calling to Godaddy they are giving option that whether you select sales/technical/others support, but if we will press any of the option in all the options same persons are there. Godaddy have not to do this without informing the customer they are making the changes whatever they want to do. Godaddy Representative not able to call back the customer from their end, and also they are not transferring the call to Supervisor or any technical team or with US team because they only know that supervisor and representative all are the same person only. Godaddy have to hire the Technical Staff and some specialist in India to provide the support.