Complaint / review text:
I had opened an account with eHarmony, hoping I might be able to meet someone. I got a few matches the first few weeks. No one I was really interested in though. Then EH started sending me matches that were in different states, much younger or much older than my preferences. I emailed them asking why they're doing that. I got no response. And no more matches. I emailed customer support a few more times asking what's going on? They tell me I have to broaden my preferences in order to get more matches. So basically, I have to lower my standards to meet people. I don't think so. I have my preferences set to non-smoker, social drinker, a certain age and distant ranges for a reason. I won't compromise or lower my standards because EH says to. Maybe they should do their job instead of running a scam business and stealing people's money.
As of 4/7/2015, I'm still waiting for a response from them as to closing my account and stop charging my card. I don't recommend anyone use EH for any reason unless you want to flush your money down the toilet. It's a scam and a ripoff. If there are any 'good' reviews to be found here, they're probably written by EH employees to balance out all the bad reviews from bad service. Don't waste your time or money.