Complaint / review text:
I don't care that I wasn't presented with any worthy matches by eHarmony's matching algorithm, however I do care that eHarmony failed to honor my request for cancellation. I signed up for eHarmony in July 21,2014 for a three month trial. I know this date now in retrospect because it appears on credit card statement. However during the three month trial I thought that I had signed up during August 2014 and so I didn't call to cancel until November 2014. So the three month trial ended in Oct 2014 and I was billed and extra month by the time I called to cancel in November. As unfortunate as that was, that's actually not the issue or the reason for this review. It's what happened after that that upset me.
I did not check my credit card statement again until March 6,2015, at which time I discovered I was STILL being billed three months later after I called to cancel in November 2014. I was billed for Dec 2014, Jan 2015, and Feb 2015. I immediately called eHarmony to find out why I was still being billed, to demand cancellation and refund of the funds charged. The representative on the phone was able to stop charges to my account and cancel my account. When I told her I deserved a refund for the months after Nov 2014 she said I had to send an e-mail to another department. Through subsequent emails I was refunded only one of the months after Nov 2014.
I'm concerned that the environment at eHarmony or its CS/cancellation department is such that allows for many of these kinds of billing lapses to occur. Currently there are 391 billing / cancellation complaints on the Better Business Bureaus website against eHarmony not to mention tons of negative reviews elsewhere online. I was advised by friend, who is a lawyer, to contact the Consumer Protection Division of my states Attorneys General office to file a complaint. I encourage you to do the same if you have a similar problem. I had always maintained reservations about online dating and this experience has left a bad taste in my mouth.