Complaint / review text:
This is the ONLY review I have written in my life and with good reason; I do not have the time to sit and write lengthy letters of praise or complaint unless it is truly warranted. I paid for a 3 month membership and before my 3 months had come to an end I followed viewing instructions to ensure that I would no longer be charged and my membership would not be renewed. My profile stated that my membership had been "paid" for three months under the "renewal" column and so I assumed that would mean my membership would come to a close after said three months. This did not happen as I was still receiving emails from members after I assumed my membership had come to a close.
I figured that I had maybe missed something and decided that maybe this was my error, so I decided to hang tight for another month and call this time, as opposed to trust what their website was telling me, to cancel my membership. Upon calling well before the month was over, I was advised that my membership had "automatically been renewed" for another 3-month term and that there was no way to get a refund. I am completely befuddled at the level of scamming and dishonesty that this company thrives on. Not only are they cryptic with renewal and cancellation policies, but are deceptive to the utmost degree to make a buck.
This is beyond despicable and just bad business. I can live without the approximately $70 membership fee that they scammed for a second term, but I am absolutely disgusted at their antics and lack of transparency. This is a company that clearly does not stand by its service or its customers and feels that the only way to make money is to "trick" people into giving it to them. Very disappointing experience.