Complaint / review text:
I hope nobody makes the mistake of signing up for services with this company. Their customer service and way of business is absolutely horrific.
I work in the customer service industry and I would be fired if I gave the customer service they provided to me. I signed up to get wifi with CenturyLink and was going to bundle with DirectTv... Within the next 2 days I found out I was unable to have the DirectTv dish at my apartment so I immediately called DirectTv to cancel and then called CenturyLink to cancel as well... It turns out that they person who supposedly cancelled my account had never done that so I ended up being billed for 2 months of service that I never used.
I called 4 more times to cancel again and after getting poor customer service from the representative they finally assured me that the account was cancelled. BUT it hats not all... After another month, I received a final cancellation bill for $299.86 that I had to pay because I didn't cancel within 39 days. How is that even possible when I called the very next day to cancel???
Once I received that bill I called, AGAIN!!! This was the 5th time... I talked to 3 different people who told me they had NO record I called to cancel. After dealing with 6 or more differ met people from this terrible company I ended up having to pay $300 to take care of this.
I will tell everyone that they shouldn't sign up for your services and I plan on posting this on every website I can find. CenturyLink has poor customer service and poor communication, and terrible service systems. Do not use centurylink. It's a nightmare.
Such a rip-off... Not worth it.