Complaint / review text:
I previously signed up for a short subscription with Match.com. After limited success and having found someone the old fashioned way, I deactivated my account, turning off all notifications and canceling auto-renewal. Turns out Match.com didn't properly process the cancellation and continued billing me for another year (Admittedly, I should have been more diligent in reviewing my statement on a monthly basis, but I trust that cancellations with any reputable company are properly processed). I stumbled across the charges on my credit card statement and immediately called in to dispute the issue. The representative indicated he was only able to refund the most recent charge, but the prior charges (4 charges at $76/charge) were outside of his control. I then requested to speak with his supervisor.
His supervisor was of no help and indifferent to my problem. He placed the blame on me for not receiving a confirmation email of my cancellation (How is the consumer supposed to know how Match.com's cancellation process works?) and refused to refund any further charges. This despite my account remaining inactive for more than a year.instead, he indicated that there was nothing he could do for me and coldly wished me a good day.in sum, watch out for Match.com. Its recurring charges did not show up on Apple Pay alerts, hence the reason this went on for so long without me knowing. Even if you attempt to cancel recurring billing, ensure that you receive a confirmation email otherwise Match will act as though your account was not canceled, will continue billing you, and will not refund your money. This is despicable behavior, but I guess it should be (unfortunately) expected in this day and age.