Complaint / review / scam report
GoDaddy's technical team incompetence

Complaint / review text:
My GoDaddy's incident ID is 26257303.

On 12 of June the trustee provided changes to be applied by GoDaddy (as a partner) to my web-site. This was ignored by GoDaddy's responsible stuff. And I've received no notifications. And on 17 of June my domain was disconnected.

Since 17 of June "advanced" technical team of GoDaddy 3 times gave an advice to change namervers (after each change 48 hours I had to wait), 1 time to change MX records (24 hours to wait). Everything with no effect. I even bought premium DNS (now I understand that it was absolutely useless).

I mailed parallel with the trustee (whose server was found using TCP packets trace), partner of GoDaddy to find out the reason of domain unavailability. Finally on 23 of June I've received the response from the trustee that domain was disabled due to notification from 12 of June.

And reply from GoDaddy:

... It will be your responsibility to find a new Admin C contact with a German address...

Great! They have only one trustee partner. And they ignored its warnings!

8 days passed. My domain still not working.

Thanks to GoDaddy's advanced incompetence technical team! Absolutely flat cord in the head!

Contact information:
Author: Contact with Author

Offender: Godaddy

   State: Moscow   City: Moscow
Address: 14455 N. Hayden Road #226
Phone: 4805058877, 4805058855

Category: Internet & Web


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