Complaint / review text:
I spent 45 minutes on the phone with comcast CS in PI only to be told I needed to drive to my local Comcast office and get a new modem. Venus who tried to help me obviously was not trained and kept asking me to try the same procedure.
I pay for technical service at my home but that would take 3 business days. My son works out of my home on a wireless computer. Why does this company have such terrible customer service? I totally missed my "survey" call as Venus was still trying.
It was a joke!!! Pissed COMCAST customer!!!