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Complaint / review / scam report
Comcast
Abusive Customer Service

Complaint / review text:
We recently sold our home. As a result, we needed to change our service (s). I wanted to keep our current email address for a while and get rid of the services no longer needed. Ie TV, High Speed Internet etc.

The service at Comcast was border line abusive. First, I called 5 times and could not get anyone. I then tried their 'Request A Call Back' service twice. No call ever came. Finally, I tried again and got through on the 6th attempt. After getting a real person, I told her that I wanted to down grade my service to minimum required to keep only my email addresses. The rep tried (and I counted them) to sell me an upgrade to my service 8 times. Even after I told her that I sold my house and didn't need their service anymore. She ignored my requests for a reduced package and continued to try and sell me an upgrade. When that didn't work, she tried to get me to transfer their service to our new address numerous times. I told her that we already had a different service in place at the new location. And then after all of that, she still tried to get me to refer our relatives to Comcast.net. It was like a nightmare ride that I could not get off of.

I found Comcast to be a very, very poor quality company with even worse customer service. After this experience, I would not refer my worst enemy to them.

Contact information:
Author: Contact with Author


Offender: Comcast

   State: Texas   City: Dallas
Address: 1500 Market Street
Phone: 180018002662278
Site: www.comcast.com

Category: Internet & Web

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