Complaint / review text:
I purchased my first domain name through GoDaddy at a cost of $80 for 10 years. 2 hours later, they sent me an email saying that I had cancelled it which I had not! I contacted the help desk and they said “Sorry, nothing we can do. You cancelled it and have to pay another $80 to reinstate it.” I asked to speak to his supervisor who told me the same thing. There is no way I cancelled it. I am fully aware domain names can’t be refunded so why would I cancel it having just paid?! They refuse to do anything about it so I'm $80 down and have nothing to show for it. How can they legally do this - it is nothing short of theft. I was told they couldn’t escalate it any further. The support persons names was "Daniel " - that’s all they would give me. I will never use these guys again - terrible service.