Complaint / review text:
I hired a new person who really needed our email address. I wanted to modify an email address which usually takes 5 minutes. I logged on then it wouldn't work. I called GoDaddy and they informed me they are merging my email hosting from Office 7 to Office 365. They said I need to contact my domain hosting company so new information could be given to them. So when this was complete I was told it would be 24 hours to fix this. I was told it is usually 1-2 hours.
So I checked to see if all the TXT files merged to Godaddy 24 hours later. The email still would not work!!! So I called and was on hold for 10 minutes and was dropped by Godaddy!!! Then I called again and explained my problem and was on hold for 20 minutes? I was told that they didn't know what was wrong??!!! That some tech person will investigate this. I was told it now be another 24-72 hours!!?? This is horrible and sad that a tech company like Godaddy has deteriorated to this low level of customer support and management of their system. I am sooo frustrated!!!