Complaint / review text:
On 10/23/15 Arvixe servers went down completely and they have not been able to figure out how to fix the problems. As of today Oct 29 2015 my website is still not available. I signed up with Arvixe about 7 or 8 months ago, and since that time they have continued to have major server issues, automail response issues, and a host of other problems. I went with Arvixe because I thought they were a good company, and because they offered 24 hr toll free phone support.
They stopped their 24 hr call in support about 45 days ago, and they changed their hrs to normal business hours Mon-Fri 9-5. The wait times are horrible up to 3 hours or more before anyone answers the phone. This is also the case with their live chat. You have to wait 2 to 3 hrs before getting assistance period. When you finally get someone on live chat or the phone; they are unable to answer any questions, or help in anyway. They tell you to email customer support. When you contact customer support, they don't respond at all. Please save yourself & your company! Don't choose this company.