Complaint / review text:
Whatever eHarmony says about a 3 day free trial or weekend is a total scam. They will input all your information, credit card info, etc. Only to find out that you do not meet their criteria. They will make it seem like you have the freedom to cancel, but most of the customer service numbers are fake and will only try to sell you something. If you finally do reach a person, there is no guarantee that the person will follow through with the cancellation. You must get a cancellation e-mail just to show to the credit card company within the trial period. Without it, you are BOUND TO EHARMONY for the full payment.
Then they have an automatic renewal service that you must log into to cancel. If you change your e-mail or no longer have access to it, you are screwed. EHarmony does not care and WILL NOT CARE if you can't access your profile either to look at matches or to cancel your subscription. I have fought with them many times about switching e-mails. They keep sending e-mails to my old account that I no longer have access to.