» » Match.com | 1463719

Complaint / review / scam report
Match.com
As most mentioned, they will automatically bill you eve...

Complaint / review text:
As most mentioned, they will automatically bill you even if you select to not auto-renew in your account. I called to get a refund when I saw the charge on my card. I told them that I know for a fact I updated my account to not renew automatically several months ago. Rep looked at my account and said, August 6 you updated to not renew then put me on hold for a while. I figured he saw the glitch in their system and was going to fix it. He came back and said he hid my profile and canceled my subscription.

I asked about refund and he said no, he wasn't refunding me. I asked to speak to a supervisor. She told me the same. Said because I didn't "cancel" my subscription, they billed me. I asked what the purpose of putting the option to not automatically renew was on there if they were going to bill me anyway. She wouldn't answer that question, just said I need to cancel. I had no activity on my account for months so why would I renew, again, no answer to that. I agree with others, they are very manipulative.

Contact information:
Author: Contact with Author


Offender: Match.com

Country: USA

Category: Internet & Web

comments

Information
Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.