Complaint / review text:
I had been a subscriber on and off. I recently received an email and used the free three-day trial. The email was a fake and I promptly canceled my account within the three-day trial period. I received a confirmation of cancellation via email stating that I would not be charged on September 7. On September 12, I checked my credit card balance and found that in fact I had been charged.
I tried calling customer service only to have a recorded message stating that they only had agents available from Monday to Friday. I attempted to use their complaint center through their site, only to be told that the feature was not available when I clicked on the send button. I contacted American Express and they have issued a full refund. Meanwhile, the account is still active and have not had any contact with Match. Luckily, American Express treats its customers better than Match.com.
On another note, you are unable to remove the billing information from your Match account. I attempted to delete my credit card information but am unable to. Match.com has indeed become a haven for scams. I have been contacted numerous times by clearly fake women, usually when my subscription was about to end. This billing scam is the final straw with me.