Complaint / review text:
Had been client of eharmony.com for about 3 years. Subscription ran out and I renewed for one month. Then renewed again. Decided to let subscription run out. When I originally subscribed, I had set account to NOT auto-renew. Have just found out they auto-renewed my account and charged my credit card for highest monthly rate without my written permission.
When I looked at the Account Settings page, there is now no option to indicate whether or not I want to auto renew. After I made written complaint and demand for refund, was told that now account will not auto-renew and that no refund would be made. There is notation on my Account Settings that account will not re-new but there is still no means for me to choose renewal option. This is very deceptive billing practice and I'm filing complaint with appropriate gov't regulatory agency.