Complaint / review text:
It's worthless money pit, most dating sites are. I have used Match.com off and on for a few years now, with no luck. Most of the matches that come up are over 3 weeks since their last log in, which means it has been a long time since they were on. I rarely get any replies to my messages from other members. Match.com's quality of service is expensive for the members who are on. My biggest issue came in 5/23/11, when I was charged for another 3-month subscription. The account settings allow a member to switch off automatic renewal. I had turned the renewal off, but they decided to bill me anyway. I sent them an email informing them of their mistake. It took 3 days for someone to get back to me and refund my money.
I had stated that my auto-renew was turned off, but was sent an email telling me that they were "sorry, I didn't understand their renewal policy".? It was turned off, what is there to understand? Instead of my account being limited to a standard user, they hid the whole thing. After their reply, I expected them to have wiped out my profile altogether. So with little to no luck meeting anyone on this site and their recent billing issue, I will look somewhere else.