Complaint / review text:
I lived in many states using many services from companies like Brighthouse and Charter and had always excellent customer service with them.
But with Comcast would be my worst nightmare and support.
I moved in December 2010 from Florida to Tennessee into an apartment complex. The management gave me a letter with a phone number and name on it. He would be the representative from Comcast for this area, they said.
So I called him and he gave me a package price for internet, base TV and home phone of $67 per month included taxes and fees. What he didn't say was that this was a so called promotion, good for 12 month and what the price will be after that. So after 12 month I received a bill for $119 for the package. I was surprised and thought it would be just a mistake.
So I called the hotline and a guy told me finally it was just a promotion to get customers.
Shocked about that I told him I want to cancel the package and I don't want to be a lied to Comcast customer anymore.
So he connected me, what I understood, to the solution department.
A woman picked up and asked me for my permission to ask me a few questions first.
I have to say that they state a few times that the conversation would be recorded.
So she asked me the reason for canceling. I told her about the almost 100% increase which I wasn't satisfy with. She asked me if I would consider not to cancel if she would be able to give me a better price. I said yes. So after about 15 minutes of chit chatting with her she told me that she could bring me down to $61 plus taxes and fees and that this would be good for another 12 month again because it is a promotion again. And I have to call in 12 month again and ask if they have a promotion again. Ridiculous!
Mention that this price was only for home phone and internet, since I do not have a TV for over a decade now.
She also said that the new price would be shown in two to three days on my online account.
After about three weeks I checked my Comcast online billing account and to my surprise nothing was changed. Still the $119 showed up.
So I called the hotline again. Talked to a guy again. He said he can see when I called the last time, but cannot see any changes or notes in the system or even the recordings on my last call. Really mad about this customer handling and parody I told him to cancel everything immediately. He connected me again to the solution department!
A guy talked to me asking me the same question about my permission to ask questions about my reason why I would like to cancel and if he would give me a good price if I would change my mind.
He made me then an offer of $159 per month!!! Remember, luring with $67, trying to keep you as a customer with not changing price of $61, trying to get still the $119 and finally to punish customer for calling to much with an excessively price of $159.
He told me then that his supervisor is calling me the next day to discuss this and to find a solution.
Never received a phone call!
What company does this? How can they still have customers?
They lure people with low prices, not telling that it is good only for 12 month, then they increase it almost 0 and when you talk to them they raise it even up another 25%.
My recommendation is: Get another provider, because any other company is better than them.
For me I got three very good friends who are attorneys and I already told one of them about that.
He is taking care of this now. Let's see what they have to say about that and I also submitted this to the Better Business Bureau and filed a complaint with the FCC Consumer Complaint.
Good luck to you all with Comcast.