Complaint / review text:
I had originally activated my match.com (3 month subscription) account on March 12,2011 online. I was dissatisfied with the service and called an agent, Nathaniel S and requested that he cancel my account 3-month subscription and to cancel my account after a month.
He said that was possible and assured me that that can be done. I am aware of the auto-renewal feature, but after I spoke with Nathaniel S on March 16th, 2011, and requested a change in my 3-month subscription to a one month and to cancel my account after the one month, Nathaniel S assured me that he made those changes. I called match.com on January 22,2012 to "reactivate" my account and to see it they have any deals, the agent informed me that I'm already subscribed to the service and that I've been paying $45.72 every month since April.
They credited back 2 payments (December, January), but refused to assume any responsibility for any miscommunication on the agent's part. Match is also able to see that I have not had any activity on their website (i. E. Contacting a match, 'winking' at any matches or any sort of activity to indicate that I am using their site) and they still refuse to honor their word. I feel misinformed and I feel ripped off by this scam. I feel that this is a sneaky way of misguiding a consumer/customer on their rules and regulations. I hope you can help me. I spoke with several agents and they refuse to resolve this matter.