Complaint / review text:
Match.com automatically renewed the charge on my credit card. I got no receipt of notification that it was going to happen. I did know Match.com was going to auto-renew and when I previously tried to cancel, the site informed me that I would lose access immediately. That makes no sense, being that I paid and so I wanted to use it until it was over. However, if you log on after the date of auto-renewal, then it tells you you're paid up to April (3 months from now), and conveniently now you can cancel now but you're paid up until April.
That is a sneaky way of getting people caught in the circle of trying to wait until its closer to the date of renewal to cancel but hoping they forget then refusing to refund. I think if we call within a week of renewal to cancel that it should be accompanied, especially when I am telling you I will not be using it for the next three months.