Complaint / review / scam report
The Worst Customer Service EVER

Complaint / review text:
I have never had a worse customer service experience than with December, my Internet went down and it took them 4 service calls to finally fix it.

At the same time, I made the mistake of having my DirectTV bill handled by CenturyLink. So, what did they do? They set up an entirely new account, and as a result, I never got a bill. DirectTV cut off my service in January after I hadn't paid.

It took me three hours of calls to both CenturyLink and DirectTV to figure out what happened. I then said I would cancel, so one of their customer service agents said they would give me a $177 credit. She even sent me a confirming e-mail. Here it is February, and I still haven't been credited with the amount.

I've now spent an hour this morning trying to get someone to give it to me. I plan on taking it and then, as soon as possible, switching to Cox Cable.

CenturyLink is simply an awful company to do business with. Don't do it!!!

Contact information:
Author: Contact with Author

Offender: Centurylink

   State: Arizona   City: Phoenix
Address: 100 Centurytel D
Phone: 18772905458, 8003668201

Category: Internet & Web


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