Complaint / review text:
I was charged about 90 pounds for a Match.com subscription. I am sure I cancelled it and I haven't used this page for ages. I wrote a complaint to Match.com and I got the answer: “After looking into our database, I can confirm there is no payment history on your Match.com account and indeed it has been suspended. However, after further searches on our database, I have found an account on our sister site MatchAffinity.com. You do have an active account on this site with a subscription. Unfortunately, the automatic renewal was not cancelled on this account; hence, that is why you were being debited. Please be advised that suspending an account on Match.com does not cancel any automatic renewal. Also, your Match.com account is not directly associated with your MatchAffinity.com account. These two sites are on separate databases; therefore, the cancellation needs to be made separately. Please note your Match.com profile is suspended and not deleted. Therefore, once you log in with your username and password, your account will become active.”
And I was sure I cancelled my MatchAffinity page and it is written free to review your matches and I never paid for two pages. It was a free account, but somehow I was charged for Match.com because I had a free MatchAffinity page! And they refuse to refund. If I need to delete the Match.com page, I have to log in. But if I log in to my account, I will become active!