Complaint / review text:
Like many of you, I've never written a customer complaint about a product or service.in today's world of online scams, more of us need to speak up! If you're considering a trial membership with eHarmony, beware that their website is designed to steal from you every month after your trial's end date until you discover the charges on your credit card statement and call their 1-800 number. Although I changed my online account settings to turn off the auto renew feature and although I deleted all of my credit card information from my online account - which was all done well before the end of my trial period, I discovered on my subsequent credit card statement that eHarmony charged me $29.95 for a new month after my trial.
Upon this discovery, I called the 1-800 number, expressed my frustration, and requested review of my account. The customer service rep stated that she could see that I discontinued use of the site well before the end of my trial, suggesting uncertainty about why my efforts to modify my account settings online to avoid future charges weren't effective. She then agreed to refund the $29.95 charge and to permanently cancel my account. Well, if this was the end of the story, I wouldn't be here writing today.
Watching for the refund on the following month's credit card bill, I discovered the $29.95 refund plus another $29.95 charge for a second new month of service. After calling and speaking with another customer service rep today, I was told that they "can't refund a charge on a closed account", and the previous month's rep must have agreed to refund the second monthly charge, which was a charge completely unknown to me. The takeaway from all of this is that eHarmony's deceptive online practices tricked me into believing I could modify my settings to remove automatic renewals. If you choose to try the service, which I don't recommend, make sure to set a reminder on your calendar to call and cancel your account before your trial end date, requiring confirmation from them in writing that no future charges will be processed. Previous experiences with Match.com were much better, so definitely check it out if you're looking to give online dating a whirl.