Complaint / review text:
I live in a University campus and have TWC for nearly a year. I would just say that the speed of the connection has been pathetic all this time.
If it was not for the free internet given by the university (which by the way has awesome speed) and the apartment complex (which is ok), I would have ditched this connection. I keep it because sometimes, like once in a month, I get good speed and then I just hope it would improve somehow. Just now I checked the speed tester on TWC website and I got. 73 Mbps for download and. 14 Mbps upload. How's that?
I have contacted their customer support several times and twice they have send a technician, but nothing has changed. This is kind of frustrating. As TWC aptly says in their advert "They can't keep treating paying customers like this.".
Maybe they ought to put more money into their customer service rather than just making more ads. TWC sucks.