Complaint / review / scam report
Poor customer service

Complaint / review text:
I had internet installed and the technician ran a cable from the street up to my house. He left the cable laying on the lawn.

I called Comcast to request someone come out to bury the cable. It was scheduled for today. I received a call from Comcast to confirm the schedule, but nobody came. I spend an hour on the phone with various people to find out what happened.

Nobody could explain what happened but a new appointment had been made for January 19 (nobody told me) I asked to have that appointment moved up but so far no luck. The rep I spoke with last said I needed to call Billing for the appointment.

Billing!!! Billing was closed so the efforts continue tomorrow.

Contact information:
Author: Contact with Author

Offender: Comcast

   State: Abu Dhabi   City: Abu Dhabi
Address: 1500 Market Street
Phone: 180018002662278

Category: Internet & Web


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