Complaint / review / scam report
Webcom
Difficulty canceling account.

Complaint / review text:
I received an email from WEB.com announcing a raise in monthly subscription rates. On Thursday, October 9th 12:00pm, I placed a call to web.com's cancellation line in order to cancel my service.

I waited on hold for approximately 35 minutes and had to hang up (unserved) because my lunch break had ended. Saturday, October 11th, I placed another call around 3:30pm and waited on hold another 30 minutes. Frustrated, I hung up and dialed their technical support number. A human being picked up almost immediately and proceeded to take my information and transferred me to customer service.

It is now 5:25pm and I have been on hold for 1 hour and 35 minutes. (still on hold now.)

Contact information:
Author: Contact with Author

Offender: Webcom

   State: Illinois   City: Evanston
Address: 12808 Gran Bay Pkwy, West
Phone: 18003381771, 9046806600

Category: Internet & Web

comments

Information
Members, of group Guest, can not leave comments on this publication.
Please register on our website, it will take a few seconds.