Complaint / review / scam report
Billing months after the account was cancelled, I signe...

Complaint / review text:
Billing months after the account was cancelled, I signed up for their website and found it was not very user friendly. I cancelled it on the control panel by clicking on cancel my account. It informed that the account has been canceled. I even check by trying to sign back in and was denied because the account was canceled. They billed my PayPal account the next month, when I called they said they were sorry, and assured me that it would not be billed again. However they billed the account again the following month. This time I called PayPal, they block them from accessing my account and refunded the amount back to my account. When I called again, they apologized and told me it was sorted out last month.

Today I received a bill for last month service and it stated that I will be billed in 2 days for this month, the account has been closed for 3 months. They even took it off the web at that time. When I called they said they had no records of any of my calls, and they could see where the account was canceled. But stated you have, you must call in and talk to 2 departments to cancel the account after it has been canceled and taken off the web. Today I spend the 30 minutes to be passed around and have received TWO cancellation numbers confirming the account has been officially canceled by them. Stay away from these scammers at any cost, if you have given the billing information monitor it carefully. They can not be trusted.

Contact information:
Author: Contact with Author

Offender: 1&1

Country: USA   State: Pennsylvania   City: Chesterbrook   Zip: 19087
Address: 701 Lee Road, Suite 300

Category: Internet & Web


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